Frequently Asked Questions
Everything you need to know about our authentic meal kits.
How are the meals preserved without using chemicals?
Our meals are prepared by traditional chefs and preserved using a freeze-drying process that removes moisture while locking in nutrients and authentic flavors, ensuring a long shelf life without artificial preservatives.
What is the preparation time for a typical meal?
Most of our dishes are ready in under 5 minutes. Simply add hot water or heat on a stovetop as per the instructions on the packaging to enjoy a chef-crafted meal.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping costs and delivery times vary based on your specific region and order size.
Are your products suitable for vegetarians or vegans?
Yes, a significant portion of our menu is naturally vegetarian and vegan-friendly. Each product page clearly lists dietary labels and full ingredient transparency.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team within 7 days for a replacement or refund.
Can I customize the spice levels of the meals?
While the base spice level is fixed during the authentic preparation process, you can easily adjust the heat at home by adding more water to mellow it out or adding your own fresh chilies for extra spice.